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Frequently Asked Questions

Should I call you if I have an emergency?

No. If you have an emergency, you should call 911.While we employ EMTs, we are not an emergency ambulance provider.

How much notice is required for a reservation?

More often than not we can provide same-day service. However, additional notice does increase the likelihood that we will be able to meet your appointment time preference.

How far in advance must I cancel a reservation?

We require you cancel your trip at least 24 hours in advance of the scheduled trip.

Can I bring along a rider?

We do allow ONE rider with our patients. If there are extenuating circumstances please contact us and we may be able to make special arrangements. We require an additional rider for: - Transporting a minor. A parent, legal guardian or licensed health care provider must ride with a child.
- If a patient is very upset, in physical pain, or otherwise unstable and the rider's presence will positively impact the comfort level of the patient.
- Any Alzheimer or Dementia Patients.

If I am unable to provide an additional rider as mentioned above, can you provide one?

Yes, we can for an additional fee. We cannot legally provide an additional rider for a minor.

Will you wait with my loved one once they reach his or her destination?

We can drop off the patient and pick him or her up once the appointment is complete, or we can wait with the patient. There are additional fees associated with waiting at an appointment.

Will Medicare/Medicaid or Insurance cover the cost of my transportation?

All medical transportation is NOT covered by Medicare/Medicaid and Insurance. Here are some facts to help you understand what is covered and what is not. In order to get Medicare/Medicaid Replacements/Private Insurance to pay for any transport you must obtain a certificate of medical necessity from your doctor. Even with a certificate of medical necessity, only certain trips are covered. It is important that you check with your specific provider to understand what is covered. We have listed many helpful hints below. If you have a Medicare Replacement plan or Private Insurance plan your transport may require pre-authorization. It is up to YOU to call to verify benefits prior to transport, but this is not a guarantee you will be reimbursed. Medicare/Medicare Replacements/Private Insurance Policies DO NOT pay for any transports to or from a Doctor’s Office. Medicaid is the only reimbursement system that will pay for an appointment to a Doctor’s Office. (See Medicaid Policies). Prime Medical Transport, is not affiliated with any county, city, town, hospital, or EMS Service. We are a private corporation. Your participation in the annual EMS membership plan will not cover your portion of the bill with our service. It is important that the client understands their insurance and benefits before booking a reservation with us. Some plans do not cover non-emergency transportation. It is important that you check your plan before you need the service to determine your benefits. You can put a credit card on file with the office when making your reservation or we will collect payment at the time of travel by MasterCard, Visa, Amex, Cash, Check.

Cape Cod:  508-258-3787

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